Last updated: 1 October 2026
We want you to love every jar of Raw Honey. If something isn't right with your order, email us at info@rawhoney.me or send us a WhatsApp message on +971 52 105 7209.
Returns
- You have 7 calendar days from the day you receive your order to request a return.
- For food-safety reasons, we can only accept items that are unopened, unused and in their original packaging, together with a receipt or proof of purchase. Opened or used products cannot be returned.
- Products bought as part of a bundle or promotional offer (for example "Buy 1 Get 1 free") must be returned together with all the items in that offer.
- Once your return is approved, we arrange collection of the product, usually within 7–10 working days.
Damaged, faulty or missing items
If your order arrives damaged or faulty, or is lost in delivery, please contact us within 7 days of the delivery date (with a photo where possible) and we will replace the item or refund you.
We refund the delivery charge in full if a product is faulty or damaged and you return all products from that order. If you choose to keep some of the products, we keep the part of the delivery charge that applies to the products you keep.
Getting your refund
- When we receive the returned product, we carry out a quality check. This normally takes 4–5 working days. Approved refunds are then issued within 4–7 working days.
- Refunds are made only to the original payment method. Depending on your bank, the refund may not appear until your next statement.
- For cash on delivery orders, we will contact you to arrange your refund.
- Any free or discounted products bought together as part of a promotional offer must also be returned.
- If a returned product does not meet the conditions above, we may refuse the return or charge a restocking fee.
Contact us
Raw Honey, Dubai Investment Park 1, Showroom 6, Dubai, United Arab Emirates
Email: info@rawhoney.me · Phone / WhatsApp: +971 52 105 7209
